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Please read this page carefully, if you still have any questions or wish to contact us you can Help Desk.


Important: We will never ask you for your password. Do not give your password to anyone!


Frequently asked questions:

1) I've forgotten my password
Please contact us via our Help Desk including your username and the first line of your address and we will email you your password.

2) I've forgotten my username and password
Please contact us via our Help Desk including your full address and we will email you your details.

3) How do I cancel my subscription?
You can cancel via the "Subscription Services" link inside the members area or by going here.

4) When I try to login I get a "Pennywize" page.
This could be caused by one of two things, either our security software has detected your account being used in multiple locations (which we don't allow) or you have gone over our daily download limit. If you have gone over our download limit your account will automatically be reactivated within 24 hours (usually quicker). If your account has not been reactivated after 24 hours please contact us via our Help Desk including your username and we will reactivate it for you.



If you need to contact us for any reason please contact us using our Help Desk.

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